First call should be to 19122 (24x7) or a message to WhatsApp +91 70454 44444. For billing-related disputes, also attach a photo of the meter reading and the disputed bill page. AEML's frontline staff have full read access to your 15-minute interval data and can typically resolve disputes the same day.

If the issue is not resolved within 21 working days, the CSC ticket is automatically escalated to the IGRC. You also have the right to escalate yourself at any time after 7 days.

The IGRC is a formal committee inside AEML — chaired by a senior AEML officer with at least one consumer representative. File at igrc.mumbai@adani.com or in person at IGRC, Adani Electricity Mumbai Ltd, Devidas Lane, Borivali (West).

The IGRC must give a written response within 60 days. If the response is unsatisfactory or the IGRC does not respond, escalate to the CGRF.

The CGRF is a quasi-judicial body constituted under the Electricity Act 2003. It sits in Bandra-Kurla Complex (BKC) for AEML's territory and is empowered to issue binding orders against AEML.

File at cgrf.mumbai@adani.com or in person at CGRF, AEML, 1st Floor, Annex Building, Devidas Lane, Borivali (West). The CGRF must dispose of your case within 60 days from the date of filing. Hearings are open and free of cost; you do not need a lawyer (but you may bring one).

The Ombudsman is the final administrative appellate authority. File appeals against CGRF orders within 60 days of the CGRF decision.

Office: 606, Keshava Bldg, Bandra Kurla Complex, Bandra (E), Mumbai. Email: electricityombudsman.maharashtra@gmail.com. The Ombudsman must dispose of cases within 90 days. After this, the only forum is the high court.