Reporting a factual error
Utility tariffs change frequently. If you have spotted an out-of-date tariff number, a wrong contact phone number, a broken link to an official portal, or any other factual inaccuracy, please contact us immediately. We treat corrections as the highest-priority class of enquiry and aim to investigate within 24 hours and publish a correction within 48 hours.
To help us act quickly, please include:
- The URL of the page containing the error.
- The specific claim that is incorrect (quote it directly if possible).
- Your source — a link to the regulator order, the operator’s tariff schedule, or another primary source that shows the correct figure.
Email for corrections: hello@checkbillsonline.com (subject line: Correction).
Once a correction is published, we add a dated note at the bottom of the affected page. We do not silently alter content. If the error originated in a third-party data source we cited, we update the citation as well.
Suggesting a new country or utility provider
Our expansion roadmap is driven partly by reader demand. If you live in or research a country not currently covered on this site and believe there is a consumer need for independent bill-check guidance, we want to hear from you.
When suggesting a new country, it helps to include:
- The name of the country and the primary electricity or gas regulator.
- A link to the regulator’s official website where tariff orders are published.
- The name of the dominant utility operator and a link to their bill-check portal.
- Any sense of how large the consumer audience is (monthly Google search volume for “check electricity bill [country]” is a useful proxy).
If you are an energy journalist, researcher, or consumer-affairs advocate based in a country not yet covered and are interested in contributing as an in-country correspondent, please mention that too.
Email for country suggestions: hello@checkbillsonline.com (subject line: New country suggestion).
Partnership and advertising enquiries
Check Bills Online accepts display advertising from organisations whose products and services are relevant to utility consumers: energy-efficiency products, home appliance retailers, financial services providers offering utility payment solutions, and similar categories.
We do not accept:
- Affiliate arrangements with utility operators or bill-comparison platforms where our editorial content would be influenced by which provider is recommended.
- Sponsored content that presents commercial claims as independent editorial opinion without clear labelling.
- Advertising from payday lenders, unauthorised financial promoters, or organisations that target consumers in utility payment difficulty with high-cost credit.
All advertising relationships are disclosed on the relevant pages. If you would like to discuss a display advertising arrangement, a content partnership, or a data licensing arrangement, please email: hello@checkbillsonline.com (subject line: Partnership).
Press and research requests
Journalists, academics, and policy researchers are welcome to contact us for background data on utility billing practices, tariff trends, or consumer complaint patterns in the countries we cover. We share what we can within our editorial guidelines.
For press enquiries, please include:
- Your publication or institution and a link to your profile page.
- A brief description of the story or research project.
- The specific countries or operators you are researching.
- Your deadline, if you have one.
We typically respond to press enquiries within one working day. For urgent deadline-driven requests, please mark your email “URGENT” in the subject line.
Email for press: hello@checkbillsonline.com (subject line: Press).
For background on our editorial standards and methodology, see our About page.
