EVN HCMC — frequently asked questions
Questions about EVN HCMC bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the EVN HCMC Customer Code?
Customer code (Ma Khach Hang) printed on every EVN HCMC bill. Example: PE01000123456.
How do I check my EVN HCMC bill online?
Enter the Customer Code in the form at the top of the EVN HCMC bill check page on this site, or visit https://cskh.evnhcmc.vn/Tracuu/TraCuuTienDien.
What is the EVN HCMC customer-service number?
19001234
How long does EVN HCMC payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my EVN HCMC bill is wrong?
Contact EVN HCMC customer service first with the bill in hand. Get a complaint reference number. Escalate to ERAV after the statutory turnaround if unresolved.
How do I apply for a new EVN HCMC connection?
Online via https://cskh.evnhcmc.vn/Tracuu/TraCuuTienDien or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does EVN HCMC supply electricity?
Ho Chi Minh City in Vietnam.
Is the EVN HCMC bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does EVN HCMC offer rooftop solar net-metering?
Where Vietnam's regulator has approved net-metering, yes. Check https://www.erav.vn/ for the current scheme.
Can I change the name on my EVN HCMC bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.