PG&E — frequently asked questions
Questions about PG&E bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the PG&E Account Number?
10 to 11 digit account number listed on PG&E bills. Example: 1234567890.
How do I check my PG&E bill online?
Enter the Account Number in the form at the top of the PG&E bill check page on this site, or visit https://www.pge.com/en/account/billing-and-assistance/your-bill/view-your-bill.html.
What is the PG&E customer-service number?
1-800-743-5000
How long does PG&E payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my PG&E bill is wrong?
Contact PG&E customer service first with the bill in hand. Get a complaint reference number. Escalate to FERC after the statutory turnaround if unresolved.
How do I apply for a new PG&E connection?
Online via https://www.pge.com/en/account/billing-and-assistance/your-bill/view-your-bill.html or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does PG&E supply electricity?
Northern California, and Central California in United States.
Is the PG&E bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does PG&E offer rooftop solar net-metering?
Where United States's regulator has approved net-metering, yes. Check https://www.ferc.gov/ for the current scheme.
Can I change the name on my PG&E bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.