Con Edison — frequently asked questions
Questions about Con Edison bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the Con Edison Account Number?
15-digit account number printed at the top of every Con Edison bill. Example: 123456789012345.
How do I check my Con Edison bill online?
Enter the Account Number in the form at the top of the Con Edison bill check page on this site, or visit https://www.coned.com/en/accounts-billing/view-your-bill.
What is the Con Edison customer-service number?
1-800-752-6633
How long does Con Edison payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my Con Edison bill is wrong?
Contact Con Edison customer service first with the bill in hand. Get a complaint reference number. Escalate to FERC after the statutory turnaround if unresolved.
How do I apply for a new Con Edison connection?
Online via https://www.coned.com/en/accounts-billing/view-your-bill or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does Con Edison supply electricity?
New York City (Manhattan, Bronx, Queens, Staten Island, parts of Brooklyn), and Westchester County in United States.
Is the Con Edison bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does Con Edison offer rooftop solar net-metering?
Where United States's regulator has approved net-metering, yes. Check https://www.ferc.gov/ for the current scheme.
Can I change the name on my Con Edison bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.