Octopus Energy — frequently asked questions
Questions about Octopus Energy bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the Octopus Energy Account Number?
Octopus Energy account number - letter, hyphen, 8 alphanumeric chars. Example: A-1234ABCD.
How do I check my Octopus Energy bill online?
Enter the Account Number in the form at the top of the Octopus Energy bill check page on this site, or visit https://octopus.energy/dashboard/.
What is the Octopus Energy customer-service number?
0808 164 1088
How long does Octopus Energy payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my Octopus Energy bill is wrong?
Contact Octopus Energy customer service first with the bill in hand. Get a complaint reference number. Escalate to Ofgem after the statutory turnaround if unresolved.
How do I apply for a new Octopus Energy connection?
Online via https://octopus.energy/dashboard/ or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does Octopus Energy supply electricity?
United Kingdom in United Kingdom.
Is the Octopus Energy bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does Octopus Energy offer rooftop solar net-metering?
Where United Kingdom's regulator has approved net-metering, yes. Check https://www.ofgem.gov.uk/ for the current scheme.
Can I change the name on my Octopus Energy bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.