British Gas — frequently asked questions
Questions about British Gas bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the British Gas Account Number?
10-digit British Gas account number. Example: 1234567890.
How do I check my British Gas bill online?
Enter the Account Number in the form at the top of the British Gas bill check page on this site, or visit https://www.britishgas.co.uk/account/login.html.
What is the British Gas customer-service number?
0333 202 9802
How long does British Gas payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my British Gas bill is wrong?
Contact British Gas customer service first with the bill in hand. Get a complaint reference number. Escalate to Ofgem after the statutory turnaround if unresolved.
How do I apply for a new British Gas connection?
Online via https://www.britishgas.co.uk/account/login.html or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does British Gas supply gas?
United Kingdom (Great Britain - England, Wales, Scotland) in United Kingdom.
Is the British Gas bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does British Gas offer rooftop solar net-metering?
Not applicable for this utility.
Can I change the name on my British Gas bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.