SEWA — frequently asked questions
Questions about SEWA bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the SEWA Account Number?
7 to 10 digit account number on every SEWA bill. Example: 1234567.
How do I check my SEWA bill online?
Enter the Account Number in the form at the top of the SEWA bill check page on this site, or visit https://www.sewa.gov.ae/en/quick-pay.
What is the SEWA customer-service number?
991
How long does SEWA payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my SEWA bill is wrong?
Contact SEWA customer service first with the bill in hand. Get a complaint reference number. Escalate to UAE Ministry of Energy & Infrastructure after the statutory turnaround if unresolved.
How do I apply for a new SEWA connection?
Online via https://www.sewa.gov.ae/en/quick-pay or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does SEWA supply electricity?
Sharjah (all districts), Kalba, Khor Fakkan, and Dibba Al-Hisn in United Arab Emirates.
Is the SEWA bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does SEWA offer rooftop solar net-metering?
Where United Arab Emirates's regulator has approved net-metering, yes. Check https://moei.gov.ae/ for the current scheme.
Can I change the name on my SEWA bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.