DEWA — frequently asked questions
Questions about DEWA bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the DEWA Account Number?
10-digit DEWA account number (Premise) printed at the top right of every bill. Example: 2001234567.
How do I check my DEWA bill online?
Enter the Account Number in the form at the top of the DEWA bill check page on this site, or visit https://www.dewa.gov.ae/en/consumer/billing/payment-options/quick-pay.
What is the DEWA customer-service number?
991
How long does DEWA payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my DEWA bill is wrong?
Contact DEWA customer service first with the bill in hand. Get a complaint reference number. Escalate to UAE Ministry of Energy & Infrastructure after the statutory turnaround if unresolved.
How do I apply for a new DEWA connection?
Online via https://www.dewa.gov.ae/en/consumer/billing/payment-options/quick-pay or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does DEWA supply electricity?
Dubai (all districts) in United Arab Emirates.
Is the DEWA bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does DEWA offer rooftop solar net-metering?
Where United Arab Emirates's regulator has approved net-metering, yes. Check https://moei.gov.ae/ for the current scheme.
Can I change the name on my DEWA bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.