ADDC — frequently asked questions
Questions about ADDC bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the ADDC Contract Account?
10 to 12 digit contract account number on the top of every ADDC bill. Example: 200001234567.
How do I check my ADDC bill online?
Enter the Contract Account in the form at the top of the ADDC bill check page on this site, or visit https://www.addc.ae/en-US/individual/Pages/QuickPay.aspx.
What is the ADDC customer-service number?
8002332
How long does ADDC payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my ADDC bill is wrong?
Contact ADDC customer service first with the bill in hand. Get a complaint reference number. Escalate to UAE Ministry of Energy & Infrastructure after the statutory turnaround if unresolved.
How do I apply for a new ADDC connection?
Online via https://www.addc.ae/en-US/individual/Pages/QuickPay.aspx or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does ADDC supply electricity?
Abu Dhabi city, Al Ain, and Western Region in United Arab Emirates.
Is the ADDC bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does ADDC offer rooftop solar net-metering?
Where United Arab Emirates's regulator has approved net-metering, yes. Check https://moei.gov.ae/ for the current scheme.
Can I change the name on my ADDC bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.