MEA — frequently asked questions
Questions about MEA bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the MEA CA Number?
11-digit CA Number printed on MEA bills. Example: 12345678901.
How do I check my MEA bill online?
Enter the CA Number in the form at the top of the MEA bill check page on this site, or visit https://eservice.mea.or.th/cic_billsearch/billsearch.aspx.
What is the MEA customer-service number?
1130
How long does MEA payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my MEA bill is wrong?
Contact MEA customer service first with the bill in hand. Get a complaint reference number. Escalate to ERC after the statutory turnaround if unresolved.
How do I apply for a new MEA connection?
Online via https://eservice.mea.or.th/cic_billsearch/billsearch.aspx or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does MEA supply electricity?
Bangkok, Nonthaburi, and Samut Prakan in Thailand.
Is the MEA bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does MEA offer rooftop solar net-metering?
Where Thailand's regulator has approved net-metering, yes. Check https://www.erc.or.th/ for the current scheme.
Can I change the name on my MEA bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.