TANESCO — frequently asked questions
Questions about TANESCO bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the TANESCO CSN?
Customer Service Number on TANESCO bills (8 to 12 digits). Example: 12345678.
How do I check my TANESCO bill online?
Enter the CSN in the form at the top of the TANESCO bill check page on this site, or visit https://qr.tanesco.co.tz/.
What is the TANESCO customer-service number?
0800110011
How long does TANESCO payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my TANESCO bill is wrong?
Contact TANESCO customer service first with the bill in hand. Get a complaint reference number. Escalate to EWURA after the statutory turnaround if unresolved.
How do I apply for a new TANESCO connection?
Online via https://qr.tanesco.co.tz/ or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does TANESCO supply electricity?
Tanzania (national) in Tanzania.
Is the TANESCO bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does TANESCO offer rooftop solar net-metering?
Where Tanzania's regulator has approved net-metering, yes. Check https://www.ewura.go.tz/ for the current scheme.
Can I change the name on my TANESCO bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.