CEB — frequently asked questions
Questions about CEB bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the CEB Account Number?
10-digit account number used in CEB Care. Example: 1234567890.
How do I check my CEB bill online?
Enter the Account Number in the form at the top of the CEB bill check page on this site, or visit https://www.cebcare.ceb.lk/Account/Login.
What is the CEB customer-service number?
1987
How long does CEB payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my CEB bill is wrong?
Contact CEB customer service first with the bill in hand. Get a complaint reference number. Escalate to PUCSL after the statutory turnaround if unresolved.
How do I apply for a new CEB connection?
Online via https://www.cebcare.ceb.lk/Account/Login or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does CEB supply electricity?
Sri Lanka (national grid, excl. LECO areas) in Sri Lanka.
Is the CEB bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does CEB offer rooftop solar net-metering?
Where Sri Lanka's regulator has approved net-metering, yes. Check https://www.pucsl.gov.lk/ for the current scheme.
Can I change the name on my CEB bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.