Eskom — frequently asked questions
Questions about Eskom bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the Eskom Account Number?
10 to 13 digit Eskom account number on bills. Example: 9000000000.
How do I check my Eskom bill online?
Enter the Account Number in the form at the top of the Eskom bill check page on this site, or visit https://www.eskom.co.za/customers/customer-service/.
What is the Eskom customer-service number?
08600 ESKOM
How long does Eskom payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my Eskom bill is wrong?
Contact Eskom customer service first with the bill in hand. Get a complaint reference number. Escalate to NERSA after the statutory turnaround if unresolved.
How do I apply for a new Eskom connection?
Online via https://www.eskom.co.za/customers/customer-service/ or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does Eskom supply electricity?
South Africa (direct + via municipalities) in South Africa.
Is the Eskom bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does Eskom offer rooftop solar net-metering?
Where South Africa's regulator has approved net-metering, yes. Check https://www.nersa.org.za/ for the current scheme.
Can I change the name on my Eskom bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.