SP Group — frequently asked questions
Questions about SP Group bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the SP Group Account Number?
9 to 11 digit SP Group account number on every bill. Example: 12345678.
How do I check my SP Group bill online?
Enter the Account Number in the form at the top of the SP Group bill check page on this site, or visit https://services.spgroup.com.sg/login.
What is the SP Group customer-service number?
+65 6671 7000
How long does SP Group payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my SP Group bill is wrong?
Contact SP Group customer service first with the bill in hand. Get a complaint reference number. Escalate to EMA after the statutory turnaround if unresolved.
How do I apply for a new SP Group connection?
Online via https://services.spgroup.com.sg/login or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does SP Group supply electricity?
Singapore (all) in Singapore.
Is the SP Group bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does SP Group offer rooftop solar net-metering?
Where Singapore's regulator has approved net-metering, yes. Check https://www.ema.gov.sg/ for the current scheme.
Can I change the name on my SP Group bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.