SEC — frequently asked questions
Questions about SEC bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the SEC Account Number?
10-digit SEC account number printed on bills. Example: 1234567890.
How do I check my SEC bill online?
Enter the Account Number in the form at the top of the SEC bill check page on this site, or visit https://www.se.com.sa/en-us/customers/Pages/QuickPay.aspx.
What is the SEC customer-service number?
920000222
How long does SEC payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my SEC bill is wrong?
Contact SEC customer service first with the bill in hand. Get a complaint reference number. Escalate to WERA after the statutory turnaround if unresolved.
How do I apply for a new SEC connection?
Online via https://www.se.com.sa/en-us/customers/Pages/QuickPay.aspx or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does SEC supply electricity?
Saudi Arabia (national) in Saudi Arabia.
Is the SEC bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does SEC offer rooftop solar net-metering?
Where Saudi Arabia's regulator has approved net-metering, yes. Check https://wera.gov.sa/ for the current scheme.
Can I change the name on my SEC bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.