Kahramaa — frequently asked questions
Questions about Kahramaa bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the Kahramaa Account Number?
11-digit Kahramaa account number on bills. Example: 12345678901.
How do I check my Kahramaa bill online?
Enter the Account Number in the form at the top of the Kahramaa bill check page on this site, or visit https://www.km.qa/CustomerService/Pages/QuickPay.aspx.
What is the Kahramaa customer-service number?
991
How long does Kahramaa payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my Kahramaa bill is wrong?
Contact Kahramaa customer service first with the bill in hand. Get a complaint reference number. Escalate to Kahramaa after the statutory turnaround if unresolved.
How do I apply for a new Kahramaa connection?
Online via https://www.km.qa/CustomerService/Pages/QuickPay.aspx or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does Kahramaa supply electricity?
Qatar (national) in Qatar.
Is the Kahramaa bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does Kahramaa offer rooftop solar net-metering?
Where Qatar's regulator has approved net-metering, yes. Check https://www.km.qa/ for the current scheme.
Can I change the name on my Kahramaa bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.