Meralco — frequently asked questions
Questions about Meralco bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the Meralco Customer Account Number?
10-digit CAN at the top of Meralco bills. Example: 1234567890.
How do I check my Meralco bill online?
Enter the Customer Account Number in the form at the top of the Meralco bill check page on this site, or visit https://meralcoonline.meralco.com.ph/quickpay.
What is the Meralco customer-service number?
16211
How long does Meralco payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my Meralco bill is wrong?
Contact Meralco customer service first with the bill in hand. Get a complaint reference number. Escalate to ERC after the statutory turnaround if unresolved.
How do I apply for a new Meralco connection?
Online via https://meralcoonline.meralco.com.ph/quickpay or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does Meralco supply electricity?
Metro Manila, Bulacan, Cavite, Rizal, and Laguna in Philippines.
Is the Meralco bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does Meralco offer rooftop solar net-metering?
Where Philippines's regulator has approved net-metering, yes. Check https://www.erc.gov.ph/ for the current scheme.
Can I change the name on my Meralco bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.