PESCO — frequently asked questions
Questions about PESCO bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the PESCO Reference Number?
10 to 14 digit reference number from the top of every PESCO bill. Example: 26111010012345.
How do I check my PESCO bill online?
Enter the Reference Number in the form at the top of the PESCO bill check page on this site, or visit https://bill.pitc.com.pk/pescobill.
What is the PESCO customer-service number?
118
How long does PESCO payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my PESCO bill is wrong?
Contact PESCO customer service first with the bill in hand. Get a complaint reference number. Escalate to NEPRA after the statutory turnaround if unresolved.
How do I apply for a new PESCO connection?
Online via https://bill.pitc.com.pk/pescobill or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does PESCO supply electricity?
Peshawar, Mardan, Swat, Dir, Chitral, Charsadda, Nowshera, Kohat, Bannu, and Dera Ismail Khan in Pakistan.
Is the PESCO bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does PESCO offer rooftop solar net-metering?
Where Pakistan's regulator has approved net-metering, yes. Check https://nepra.org.pk/ for the current scheme.
Can I change the name on my PESCO bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.