K-Electric — frequently asked questions
Questions about K-Electric bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the K-Electric Account Number?
10 to 13 digit account / reference number on every K-Electric bill (Karachi region). Example: 0400123456789.
How do I check my K-Electric bill online?
Enter the Account Number in the form at the top of the K-Electric bill check page on this site, or visit https://www.ke.com.pk/customer-services/duplicate-bill/.
What is the K-Electric customer-service number?
118
How long does K-Electric payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my K-Electric bill is wrong?
Contact K-Electric customer service first with the bill in hand. Get a complaint reference number. Escalate to NEPRA after the statutory turnaround if unresolved.
How do I apply for a new K-Electric connection?
Online via https://www.ke.com.pk/customer-services/duplicate-bill/ or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does K-Electric supply electricity?
Karachi, Dhabeji, and Hub in Pakistan.
Is the K-Electric bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does K-Electric offer rooftop solar net-metering?
Where Pakistan's regulator has approved net-metering, yes. Check https://nepra.org.pk/ for the current scheme.
Can I change the name on my K-Electric bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.