HAZECO — frequently asked questions
Questions about HAZECO bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the HAZECO Reference Number?
10 to 14 digit reference number from the top of every HAZECO bill. Example: 27111010012345.
How do I check my HAZECO bill online?
Enter the Reference Number in the form at the top of the HAZECO bill check page on this site, or visit https://bill.pitc.com.pk/hazecobill.
What is the HAZECO customer-service number?
118
How long does HAZECO payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my HAZECO bill is wrong?
Contact HAZECO customer service first with the bill in hand. Get a complaint reference number. Escalate to NEPRA after the statutory turnaround if unresolved.
How do I apply for a new HAZECO connection?
Online via https://bill.pitc.com.pk/hazecobill or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does HAZECO supply electricity?
Abbottabad, Mansehra, Haripur, Battagram, Kohistan, and Tor Ghar in Pakistan.
Is the HAZECO bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does HAZECO offer rooftop solar net-metering?
Where Pakistan's regulator has approved net-metering, yes. Check https://nepra.org.pk/ for the current scheme.
Can I change the name on my HAZECO bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.