Mazoon Electricity — frequently asked questions
Questions about Mazoon Electricity bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the Mazoon Electricity Account Number?
8-digit Mazoon account number on bills. Example: 12345678.
How do I check my Mazoon Electricity bill online?
Enter the Account Number in the form at the top of the Mazoon Electricity bill check page on this site, or visit https://www.mazoonelectricity.com.om/Quick-Pay.
What is the Mazoon Electricity customer-service number?
1500
How long does Mazoon Electricity payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my Mazoon Electricity bill is wrong?
Contact Mazoon Electricity customer service first with the bill in hand. Get a complaint reference number. Escalate to APSR after the statutory turnaround if unresolved.
How do I apply for a new Mazoon Electricity connection?
Online via https://www.mazoonelectricity.com.om/Quick-Pay or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does Mazoon Electricity supply electricity?
Muscat Governorate (Mazoon zone), Al Batinah South, and Ash Sharqiyah in Oman.
Is the Mazoon Electricity bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does Mazoon Electricity offer rooftop solar net-metering?
Where Oman's regulator has approved net-metering, yes. Check https://www.apsr.om/ for the current scheme.
Can I change the name on my Mazoon Electricity bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.