EKEDC — frequently asked questions
Questions about EKEDC bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the EKEDC Meter / Account Number?
11 to 13 digit meter or account number on EKEDC bills. Example: 01234567890.
How do I check my EKEDC bill online?
Enter the Meter / Account Number in the form at the top of the EKEDC bill check page on this site, or visit https://ekedp.com/billpayment.
What is the EKEDC customer-service number?
+234 1 277 8000
How long does EKEDC payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my EKEDC bill is wrong?
Contact EKEDC customer service first with the bill in hand. Get a complaint reference number. Escalate to NERC after the statutory turnaround if unresolved.
How do I apply for a new EKEDC connection?
Online via https://ekedp.com/billpayment or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does EKEDC supply electricity?
Lagos Island, Lekki, Ajah, Apapa, and Agbara in Nigeria.
Is the EKEDC bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does EKEDC offer rooftop solar net-metering?
Where Nigeria's regulator has approved net-metering, yes. Check https://nerc.gov.ng/ for the current scheme.
Can I change the name on my EKEDC bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.