NEA — frequently asked questions
Questions about NEA bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the NEA SC Number?
Service Connection (SC) number on NEA bills, 8 to 12 digits. Example: 00112233.
How do I check my NEA bill online?
Enter the SC Number in the form at the top of the NEA bill check page on this site, or visit https://customer.nea.org.np/.
What is the NEA customer-service number?
1150
How long does NEA payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my NEA bill is wrong?
Contact NEA customer service first with the bill in hand. Get a complaint reference number. Escalate to ERC after the statutory turnaround if unresolved.
How do I apply for a new NEA connection?
Online via https://customer.nea.org.np/ or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does NEA supply electricity?
Nepal (national) in Nepal.
Is the NEA bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does NEA offer rooftop solar net-metering?
Where Nepal's regulator has approved net-metering, yes. Check https://www.erc.gov.np/ for the current scheme.
Can I change the name on my NEA bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.