MEW Kuwait — frequently asked questions
Questions about MEW Kuwait bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the MEW Kuwait Account Number?
MEW account / file number, 6 to 10 digits. Example: 12345678.
How do I check my MEW Kuwait bill online?
Enter the Account Number in the form at the top of the MEW Kuwait bill check page on this site, or visit https://www.mew.gov.kw/en/eServices.
What is the MEW Kuwait customer-service number?
152
How long does MEW Kuwait payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my MEW Kuwait bill is wrong?
Contact MEW Kuwait customer service first with the bill in hand. Get a complaint reference number. Escalate to MEW after the statutory turnaround if unresolved.
How do I apply for a new MEW Kuwait connection?
Online via https://www.mew.gov.kw/en/eServices or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does MEW Kuwait supply electricity?
Kuwait (national) in Kuwait.
Is the MEW Kuwait bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does MEW Kuwait offer rooftop solar net-metering?
Where Kuwait's regulator has approved net-metering, yes. Check https://www.mew.gov.kw/ for the current scheme.
Can I change the name on my MEW Kuwait bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.