Kenya Power — frequently asked questions
Questions about Kenya Power bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the Kenya Power Account Number?
Account number printed on every Kenya Power postpaid bill. Example: 123456789.
How do I check my Kenya Power bill online?
Enter the Account Number in the form at the top of the Kenya Power bill check page on this site, or visit https://selfservice.kplc.co.ke/.
What is the Kenya Power customer-service number?
97771
How long does Kenya Power payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my Kenya Power bill is wrong?
Contact Kenya Power customer service first with the bill in hand. Get a complaint reference number. Escalate to EPRA after the statutory turnaround if unresolved.
How do I apply for a new Kenya Power connection?
Online via https://selfservice.kplc.co.ke/ or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does Kenya Power supply electricity?
Kenya (national) in Kenya.
Is the Kenya Power bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does Kenya Power offer rooftop solar net-metering?
Where Kenya's regulator has approved net-metering, yes. Check https://www.epra.go.ke/ for the current scheme.
Can I change the name on my Kenya Power bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.