JEPCO — frequently asked questions
Questions about JEPCO bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the JEPCO Subscription Number?
8 to 10 digit JEPCO subscription number. Example: 12345678.
How do I check my JEPCO bill online?
Enter the Subscription Number in the form at the top of the JEPCO bill check page on this site, or visit https://www.jepco.com.jo/en/Pages/QuickPay.aspx.
What is the JEPCO customer-service number?
+962 6 5858615
How long does JEPCO payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my JEPCO bill is wrong?
Contact JEPCO customer service first with the bill in hand. Get a complaint reference number. Escalate to EMRC after the statutory turnaround if unresolved.
How do I apply for a new JEPCO connection?
Online via https://www.jepco.com.jo/en/Pages/QuickPay.aspx or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does JEPCO supply electricity?
Amman, Zarqa, Madaba, Balqa, and Mafraq in Jordan.
Is the JEPCO bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does JEPCO offer rooftop solar net-metering?
Where Jordan's regulator has approved net-metering, yes. Check https://www.emrc.gov.jo/ for the current scheme.
Can I change the name on my JEPCO bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.