Electric Ireland — frequently asked questions
Questions about Electric Ireland bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the Electric Ireland Account Number?
Electric Ireland account number, 8 to 10 digits. Example: 12345678.
How do I check my Electric Ireland bill online?
Enter the Account Number in the form at the top of the Electric Ireland bill check page on this site, or visit https://www.electricireland.ie/residential/my-account/login.
What is the Electric Ireland customer-service number?
1800 372 372
How long does Electric Ireland payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my Electric Ireland bill is wrong?
Contact Electric Ireland customer service first with the bill in hand. Get a complaint reference number. Escalate to CRU after the statutory turnaround if unresolved.
How do I apply for a new Electric Ireland connection?
Online via https://www.electricireland.ie/residential/my-account/login or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does Electric Ireland supply electricity?
Republic of Ireland in Ireland.
Is the Electric Ireland bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does Electric Ireland offer rooftop solar net-metering?
Where Ireland's regulator has approved net-metering, yes. Check https://www.cru.ie/ for the current scheme.
Can I change the name on my Electric Ireland bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.