PLN — frequently asked questions
Questions about PLN bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the PLN ID Pelanggan?
11 to 12 digit Customer ID printed on every PLN bill. Example: 511234567890.
How do I check my PLN bill online?
Enter the ID Pelanggan in the form at the top of the PLN bill check page on this site, or visit https://layanan.pln.co.id/informasitagihan.
What is the PLN customer-service number?
123
How long does PLN payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my PLN bill is wrong?
Contact PLN customer service first with the bill in hand. Get a complaint reference number. Escalate to ESDM after the statutory turnaround if unresolved.
How do I apply for a new PLN connection?
Online via https://layanan.pln.co.id/informasitagihan or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does PLN supply electricity?
Indonesia (national) in Indonesia.
Is the PLN bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does PLN offer rooftop solar net-metering?
Where Indonesia's regulator has approved net-metering, yes. Check https://www.esdm.go.id/ for the current scheme.
Can I change the name on my PLN bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.