ECG — frequently asked questions
Questions about ECG bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the ECG Account Number?
10 to 12 digit ECG account number on bills. Example: 1234567890.
How do I check my ECG bill online?
Enter the Account Number in the form at the top of the ECG bill check page on this site, or visit https://ecg.com.gh/quick-pay/.
What is the ECG customer-service number?
0302676980
How long does ECG payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my ECG bill is wrong?
Contact ECG customer service first with the bill in hand. Get a complaint reference number. Escalate to PURC after the statutory turnaround if unresolved.
How do I apply for a new ECG connection?
Online via https://ecg.com.gh/quick-pay/ or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does ECG supply electricity?
Greater Accra, Volta, Western, Central, and Eastern Region in Ghana.
Is the ECG bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does ECG offer rooftop solar net-metering?
Where Ghana's regulator has approved net-metering, yes. Check https://www.purc.com.gh/ for the current scheme.
Can I change the name on my ECG bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.