Egyptian Electricity (EEHC) — frequently asked questions
Questions about Egyptian Electricity (EEHC) bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the Egyptian Electricity (EEHC) Subscription Number?
Subscription / contract number printed on Egyptian electricity bills (8 to 11 digits). Example: 12345678.
How do I check my Egyptian Electricity (EEHC) bill online?
Enter the Subscription Number in the form at the top of the Egyptian Electricity (EEHC) bill check page on this site, or visit https://www.moee.gov.eg/test_new/elec_bill.aspx.
What is the Egyptian Electricity (EEHC) customer-service number?
121
How long does Egyptian Electricity (EEHC) payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my Egyptian Electricity (EEHC) bill is wrong?
Contact Egyptian Electricity (EEHC) customer service first with the bill in hand. Get a complaint reference number. Escalate to EgyptERA after the statutory turnaround if unresolved.
How do I apply for a new Egyptian Electricity (EEHC) connection?
Online via https://www.moee.gov.eg/test_new/elec_bill.aspx or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does Egyptian Electricity (EEHC) supply electricity?
Egypt (national, via 9 regional distributors) in Egypt.
Is the Egyptian Electricity (EEHC) bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does Egyptian Electricity (EEHC) offer rooftop solar net-metering?
Where Egypt's regulator has approved net-metering, yes. Check https://egyptera.org/ for the current scheme.
Can I change the name on my Egyptian Electricity (EEHC) bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.