DESCO — frequently asked questions
Questions about DESCO bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the DESCO Account Number?
8 to 13 digit customer / account number on DESCO bills. Example: 37404010.
How do I check my DESCO bill online?
Enter the Account Number in the form at the top of the DESCO bill check page on this site, or visit https://prepaid.desco.org.bd/customer/#/customer-login.
What is the DESCO customer-service number?
16120
How long does DESCO payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my DESCO bill is wrong?
Contact DESCO customer service first with the bill in hand. Get a complaint reference number. Escalate to BERC after the statutory turnaround if unresolved.
How do I apply for a new DESCO connection?
Online via https://prepaid.desco.org.bd/customer/#/customer-login or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does DESCO supply electricity?
Northern Dhaka, Gazipur, and Tongi in Bangladesh.
Is the DESCO bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does DESCO offer rooftop solar net-metering?
Where Bangladesh's regulator has approved net-metering, yes. Check https://berc.portal.gov.bd/ for the current scheme.
Can I change the name on my DESCO bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.