AGL — frequently asked questions
Questions about AGL bills, tariff, payment, complaints, and new connections — answered with primary sources where applicable.
Frequently asked questions
What is the AGL Account Number?
9 to 11 digit AGL account number on bills. Example: 1234567890.
How do I check my AGL bill online?
Enter the Account Number in the form at the top of the AGL bill check page on this site, or visit https://my.agl.com.au/.
What is the AGL customer-service number?
131 245
How long does AGL payment take to reflect?
Online (portal/bank app/wallet from balance): instant. Cash at counters: 2-4 working hours. Cheque: 2-3 working days.
What if my AGL bill is wrong?
Contact AGL customer service first with the bill in hand. Get a complaint reference number. Escalate to AER after the statutory turnaround if unresolved.
How do I apply for a new AGL connection?
Online via https://my.agl.com.au/ or at any customer-service office. Documents: ownership/rental, national ID, address proof, application fee. Timeline 15-45 working days.
Where does AGL supply electricity?
NSW, VIC, QLD, SA, and ACT in Australia.
Is the AGL bill accepted as proof of address?
Yes, within 3 months of bill date and matching applicant name.
Does AGL offer rooftop solar net-metering?
Where Australia's regulator has approved net-metering, yes. Check https://www.aer.gov.au/ for the current scheme.
Can I change the name on my AGL bill?
Yes — file a Change of Name (CON) at any customer-service office. Timeline 7-21 working days.